Hey, I'm Amal. I build the systems behind communities people trust. I lead support teams, shape member experiences and make sure that, even as a community grows, no one feels forgotten.
Based in Abuja, Nigeria. Working across borders and time zones.
I'm Lawal Abdullahi Abba, but most people know me as Amal. For more than five years, I've worked where people, technology and communities meet.
I've helped teams look after communities ranging from small launches to spaces with more than 377,000 members. That work means handling tough conversations, creating reliable support processes, coordinating people across time zones and helping leadership understand what members really need.
Today, my work spans community leadership, customer experience and operations, with a growing interest in using data and automation to make good service easier to deliver. I'm also pursuing an MBA at Nile University of Nigeria.
Working across digital communities and customer support
Members in the largest Discord community I've helped support
Projects across digital finance and Web3
Moderator coverage coordinated across time zones
A selection of the companies and communities I have helped build, support and manage.
Every community has its own challenges. These are a few examples of how I've helped turn messy daily operations into something teams can rely on. Filter the projects below and open any card to see what I worked on.
01 / OPERATIONSCurrent work
LiquidManzana · Lead Moderator
I coordinate a six person moderator team, plan coverage and handovers, and maintain reporting and performance review processes that help the team stay consistent.
What this work involves
02 / LAUNCHCurrent work
LiquidAcre · Lead Moderator
I helped establish community operations for LiquidAcre during its October 2026 launch, bringing structure to member support, moderation and reporting.
What this work involves
03 / ENGAGEMENTCurrent workEARN'M & RAFLI · Moderation and ambassador programmes
I lead moderation and ambassador activities across a rewards ecosystem, including member support, weekly community tasks, engagement programmes, performance tracking and clear reporting for the team.
What this work involves
04 / SCALEPrevious workTaker Protocol · Community lead and senior moderator
I supported community operations across a Discord space with more than 377,000 members and a Telegram community with over 90,000, handling escalations, member questions and community sentiment.
What this work involves
05 / DELIVERYCurrent workIBC Group · Community moderator
I work across Web3 client communities, providing consistent member support, moderating discussions and coordinating activity across Discord and Telegram while balancing the needs of different teams.
What this work involves
Pick a situation that lands in a busy community chat and watch how I handle it, step by step. These are examples of what I deal with every week.
My playbook
A record of the projects and teams that have shaped how I work, from early community building to leading global operations.
Team leadership, shift coverage, moderator standards, performance reviews and community reporting across two sister projects.
Moderation, ambassador programmes, community tasks and member support across EARNMax, RAFLI, SmartNodes and Stake & Win.
Moderation structure, team onboarding, community guidelines and escalation processes on Discord.
Community support and moderation across Web3 projects, member questions, channel management and ticket handling.
Prepared moderation guidelines, operating procedures and coordination processes ahead of a product launch.
Community leadership and member support across large Discord and Telegram communities, with sentiment and escalation reporting.
Customer questions, support tickets and community communications through launches, market cycles and a brand transition.
Daily member engagement, onboarding and early community growth for a digital finance platform.
Role details reflect the work and dates in my current professional record.
I like building things that make life easier for both the team delivering support and the person asking for help.
Community care, conflict resolution, onboarding, retention, moderation and the everyday work of making people feel heard.
Coordinating distributed teams, planning coverage, setting clear expectations, coaching moderators and keeping execution accountable.
Turning activity into useful reporting, removing repetitive steps and building operational processes that scale without losing the human touch.
The best systems keep improving. So do the people building them.
Nile University of Nigeria · Ongoing, 2026 to 2027
Focus on Business Analytics
Bayero University, Kano · 2024
Second Class Upper
DataCamp · 2026
Google · 2026
Meta · 2023
LinkedIn Learning · 2023
Building a community, improving your customer experience or putting better operations in place? I'd love to hear what you're working on.
Prefer to write later? Copy my email address in one click.
